Automata LINQ: Lab automation deployment and service
Automata’s services, with a dedicated Customer Success Manager from day one and a Project Manager through deployment, are designed to align our automation solutions to your goals. Wherever you are on your automation journey, we will work with you to get the most from your Automata LINQ solution.
The challenge of deploying and maintaining automation solutions
Adopting integrated automation can be an intimidating and confusing process. Understanding which automation instruments you need and how to connect them together into one workflow is a complex challenge. Most critically, your people may find it hard to embrace and use automation in their day to day, which will significantly limit its impact.
A service that takes you from design to deployment and beyond
We help simplify your journey to automation. Automata’s service team works closely with your lab throughout the process of deploying and managing their Automata solution and continues to support you through the lifetime of your solution.
Our understanding of your requirements:
What to automate
SLAs to be met
Our Solutions Architects develop and demonstrate a solution to meet your requirements
Installation, testing, validation and operational handover of the solution at your facility
Business As Usual with your in-house Operations team using the solution in production
Maintaining the solution and implementing performance improvements or additional use cases
Regular reviews, stakeholder meetings, progress reports and knowledge sharing
The benefits of our service
A partner throughout
the automation process
Supported by your dedicated Customer Success Manager, we’ll be with you through every interaction as your partner, not just a provider.
Our Project Manager and Automation Scientists will provide ongoing support while you use the Automata LINQ solution.
A flexible automation
solution for your lab
and your people
We work closely with you to understand your specific requirements. We make sure we deliver a solution that addresses what you need now and provides a foundation to address your needs in the future.